Customer Service

These CNUAVS After-Sales Policies (these “Policies”) only apply to CNUAVS products you purchased from CNUAVS authorized retailers for your own use and not for resale.

By using your CNUAVS product, you agree to be bound by these Policies. If you are not eligible or do not agree to any of the Terms, do not use your CNUAVS product. You may be entitled to a full refund of your purchase of the Product if you return the inactivated Product within seven (7) days in accordance with the Part III of these Policies.

What is Covered

Under this Limited Warranty, CNUAVS warrants that each CNUAVS product that you purchase will be free from material and workmanship defects under normal use in accordance with CNUAVS’s published product materials during the warranty period. CNUAVS’s published product materials include, but not limited to, user manuals, safety guidelines, specifications, in-app notifications, and service communications.

The warranty period for a product starts on the day such product is delivered, If you cannot provide invoice or other valid proof of purchase, then the warranty period will start from 90 days after the production date that shows on the product, unless otherwise agreed upon between you and CNUAVS.

How to Obtain Warranty Service

You can contact our after-sales customer service email: youjia@youjia-china.com. Or contact a sales consultant who communicates with you.You will need to provide a valid proof-of-purchase, receipt for the warranty service.Charges may apply for services not covered by this Limited Warranty. Please contact CNUAVS for information specific to your location.

What Will CNUAVS Do

CNUAVS will attempt to diagnose and resolve your problem by telephone, e-mail or online chat. CNUAVS may direct you to download and install particular software updates.

If your problem cannot be resolved over the telephone or through the application of software updates, you may be required to deliver the product to CNUAVS for further examination. CNUAVS will arrange for repair or replacement service at no cost if the problem falls under this Limited Warranty.

What This After-Sales Policy Does NOT Cover

This policy does not cover the following:

× Crashes or fire damage caused by non-manufacturing factors, including but not limited to, pilot errors.

× Damage caused by unauthorized modification, disassembly, or shell opening not in accordance with official instructions or manuals.

× Water damage or other damages caused by improper installation, incorrect use, or operation not in accordance with official instructions or manuals.

× Damage caused by a non-authorized service provider.

× Damage caused by unauthorized modification of circuits and mismatch or misuse of the battery and charger.

× Damage caused by flights which did not follow instruction manual recommendations.

× Damage caused by operation in bad weather (i.e. strong winds, rain, sand/dust storms, etc.)

× Damage caused by operating the product in an environment with electromagnetic interference (i.e. in mining areas or close to radio transmission towers, high-voltage wires, substations, etc.).

× Damage caused by operating the product in an environment suffering from interference from other wireless devices (i.e. transmitter, video-downlink, Wi-Fi signals, etc.).

× Damage caused by operating the product at a weight greater than the safe takeoff weight, as specified by instruction manuals.

× Damage caused by a forced flight when components have aged or been damaged.

× Damage caused by reliability or compatibility issues when using unauthorized third-party parts.

× Damage caused by operating the unit with a low-charged or defective battery.

× Uninterrupted or error-free operation of a product.

× Loss of, or damage to, your data by a product.

× Any software programs, whether provided with the product or installed subsequently.

× Failure of, or damage caused by, any third party products, including those that CNUAVS may provide or integrate into the CNUAVS product at your request.

× Damage resulting from any non-CNUAVS or other support, such as assistance with “how-to” questions or inaccurate product set-up and installation.

× Products or parts with an altered identification label or from which the identification label has been removed.

Limitation of Liability

WHEN RECEIVING SERVICE, CNUAVS IS RESPONSIBLE FOR LOSS OR DAMAGE TO YOUR PRODUCT ONLY WHILE IT IS IN CNUAVS'S POSSESSION OR IN TRANSIT, IF CNUAVS IS RESPONSIBLE FOR TRANSPORTATION.

CNUAVS IS NOT RESPONSIBLE FOR LOSS OR DISCLOSURE OF ANY DATA, INCLUDING CONFIDENTIAL INFORMATION, PROPRIETARY INFORMATION, OR PERSONAL INFORMATION, CONTAINED IN A PRODUCT.

UNDER NO CIRCUMSTANCES, AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY SET FORTH HEREIN, SHALL CNUAVS, ITS AFFILIATES, SUPPLIERS, RESELLERS, OR SERVICE PROVIDERS BE LIABLE FOR ANY OF THE FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY AND REGARDLESS OF WHETHER THE CLAIM IS BASED IN CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY OF LIABILITY: 1) THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES; 2) LOSS, DAMAGE OR DISCLOSURE OF YOUR DATA; 3) SPECIAL, INCIDENTAL, PUNITIVE, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, BUSINESS REVENUE, GOODWILL OR ANTICIPATED SAVINGS. IN NO CASE SHALL THE TOTAL LIABILITY OF CNUAVS, ITS AFFILIATES, SUPPLIERS, RESELLERS, OR SERVICE PROVIDERS FOR DAMAGES FROM ANY CAUSE EXCEED THE AMOUNT OF ACTUAL DIRECT DAMAGES, NOT TO EXCEED THE AMOUNT PAID FOR THE PRODUCT.

THE FOREGOING LIMITATION DOES NOT APPLY TO DAMAGES FOR BODILY INJURY (INCLUDING DEATH), DAMAGE TO REAL PROPERTY OR DAMAGE TO TANGIBLE PERSONAL PROPERTY FOR WHICH CNUAVS IS LIABLE UNDER LAW.

AS SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

LIMITATION OF WARRANTY

TO THE EXTENT PERMITTED BY LAW, EXCEPT AS EXPRESSLY PROVIDED IN THIS LIMITED WARRANTY, CNUAVS DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER STATUTORY, EXPRESS OR IMPLIED, INCLUDING: (A) ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, OR NON-INFRINGEMENT; AND (B) ANY WARRANTY ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE. THE CNUAVS ENTITIES DO NOT WARRANT, EXCEPT AS EXPRESSLY PROVIDED IN CNUAVS LIMITED WARRANTY, THAT THE PRODUCT, PRODUCT ACCESSORIES, OR ANY PORTION OF THE PRODUCT, OR ANY MATERIALS, WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS.

SHOULD SUCH WARRANTIES CANNOT BE DISCLAIMED, CNUAVS LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND, AT CNUAVS'S OPTION, THE REPAIR OR REPLACEMENT SERVICES PROVIDED IN THIS LIMITED WARRANTY.

SOME JURISDICTIONS MAY PROHIBIT A DISCLAIMER OF WARRANTIES AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.

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