Part II – GENERAL TERMS

CNUAVS guarantees that, subject to the following conditions, Return & Refund Service, Replacement Service and Warranty Repair Service can be requested. Please contact CNUAVS or your authorized CNUAVS dealer for more details. You will be required to fill out a repair form, which should be sent to us along with the to-be-repaired unit.

You can request Return & Refund Service:

√ Within seven (7) calendar days of receiving a product if the product has no manufacturing defect, has not been activated and is still in new or like-new condition.

√ Within seven (7) calendar days of receiving a product if the product has a manufacturing defect.

Return & Refund Service will not be provided where:

× It is requested beyond seven (7) calendars days of receiving a product.

× A product sent to CNUAVS for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.

× A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.

× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.

× Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.

× Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.

× A product is not delivered to CNUAVS within seven (7) calendar days after Return & Refund Service confirmation is sent from CNUAVS.

× Other circumstances stated in this policy.

You can request Replacement Service:

√ Within fifteen (15) calendar days of receiving the product if the product has sustained a substantial damage in transit, provided always that the damage proof issued by the carrier can be provided to CNUAVS.

√ Within fifteen (15) calendar days of receiving the product if the product does not match the original description of the product in one or more significant respects.

√ Within fifteen (15) calendar days of receiving the product if the product suffers performance failure.

Replacement Service will not be provided where:

× Service is requested more than fifteen (15) calendars days after receiving a product.

× Legal proof-of-purchase, receipts, or invoices are not provided, or are reasonably believed to have been forged or tampered with.

× A product sent to CNUAVS for replacement does not include all original accessories, attachments and packaging, or contains items damaged by user error.

× A product is found to have no defects after all appropriate tests are conducted by CNUAVS.

× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.

× Product labels, serial numbers, water damage marks, etc. show signs of tampering or alteration.

× Damage is caused by uncontrollable external factors, including fires, floods, high winds, or lightning strikes.

× Proof of damage during transit issued by the carrier cannot be provided.

× Other circumstances stated in this policy.

Essential Information

√ The warranty period for Return & Refund Service, Replacement Service and Warranty Repair Service may vary with respect to your product, the part experiencing issues, or the country of purchase.

√ You are responsible for shipping costs when sending product(s) for return, repair or replacement.

√ CNUAVS will examine the returned product(s) to identify the problem. If the problem qualifies for service under this policy, CNUAVS will bear the cost for refund, replacement, or repair and return the product(s) at our cost to you.

√ If CNUAVS determines that the issue in question is not covered by this CNUAVS After-Sales Policy, you will have to apply for Customer Paid Repair Service. CNUAVS will not start repair until you agree to the cost for repair quoted by CNUAVS. If you disagree with the cost for repair, CNUAVS will return the product(s) with you burdening the cost of return shipping.

√ Please note that products and components presented for repair may be replaced by refurbished goods of the same type rather than being repaired. These refurbished goods have been tested and are similar to brand new goods in function and appearance. If any refurbished parts or units do not meet our quality assurance requirements, brand new parts or units will be issued. Any replaced parts may come with different serial numbers.

√ Please be aware that where a product is capable of retaining user-generated data, such data may be lost during the repair process. We therefore recommend that you back up your data prior to any repair.

√ Please note that data analysis service will not be provided after warranty expiration.

√ CNUAVS does not provide global warranty, customers can obtain warranty service only at a designated CNUAVS repair center in the region where he/she purchased the product. However, depending on part availability, customers can obtain cross-regional repair service at an additional charge.

√ If the aircraft is water-damaged, its performance may be severely affected, and the aircraft will be beyond repair. So a replacement service is provided, instead of repair services, if the product is sent in.

√ Before sending your product for repair, please remove any customized decorations and items on it (including but not limited to decorative stickers, UAS stickers, paintings, etc.). CNUAVS will not be responsible for any damage or loss that may occur to these customized decorations and items.

√ To guarantee your legal rights, please check whether your product is intact (check whether any damage has occurred to your product during transportation) when signing for it. If the product has a defect, please report it to us within seven (7) days of signing for it; or it will be deemed that the product you signed for is intact and fully functional.

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